MSL Fieldcraft Webinar

Target audience:

New/inexperienced MSLs who want to review techniques and best practices to be highly efficient and effective in the field.

Format:

1 ¼ hours live, interactive discussion, using Microsoft Teams. Maximum attendance of 10-12.

Learning objectives:

• Identify relevant principles and practices as they apply to working in the field
• Manage your time and your priorities
• Review best practice pre, during & post customer interaction
• Recognise how to create the best possible customer experience

Pre-requisites:

Attendees must be active MSLA members

NB If you cannot attend this time, please let us know and we will invite you to the next session.